ALEXANDRIA, Va., Nov. 18 -- United States Patent no. 12,474,911, issued on Nov. 18, was assigned to inContact INC..
"System and method for staggering feature enablement based on call center tenant attributes to control release impact" was invented by Ashadeepa Debnath (Maharashtra, India), Harshad Ambekar (Maharashtra, India) and Yuvraj Sawant (Maharashtra, India).
According to the abstract* released by the U.S. Patent & Trademark Office: "A computerized-method to operate a feature-toggles-enablement associated with a product feature present under a release-plan, in a staggered manner, based on tenants' prioritization for tenants of a cloud-based Software as a contact-center Service (SaaS) platform. The computerized-method may be operatin...