ALEXANDRIA, Va., Feb. 3 -- United States Patent no. 12,541,361, issued on Feb. 3, was assigned to INCONTACT INC. (Salt Lake City).
"System and method for lifecycle management optimization" was invented by Harshit Kumar Sharma (Pune, India), Abhishek Pandey (Pune, India) and Darshan Ambhaikar (Pune, India).
According to the abstract* released by the U.S. Patent & Trademark Office: "A method, system, and non-transitory processor-readable medium for optimizing lifecycle rule computer processing including: selecting a set of lifecycle rules to apply to interactions, finding a set of interactions satisfying criteria associated with the lifecycle rule; calculating an associated rule occupancy score based on the number of executed interactions a...