ALEXANDRIA, Va., Feb. 26 -- United States Patent no. 12,238,247, issued on Feb. 25, was assigned to InContact Inc. (Salt Lake City).
"System and method for reconnecting an inbound originated call" was invented by Sudarshan Kannan (Pune, India), Dhanendra Singh (Pune, India) and Ganesh Hegde (Bluffdale, Utah).
According to the abstract* released by the U.S. Patent & Trademark Office: "A system and a method for reestablishing an interrupted connection between a first device such as an agent device and second device such as a customer device may include a computing device; a memory, configured to store customer data related to a customer device of a customer, and a processor. Embodiments may include detecting an interrupted connection betwee...