US Patent Issued to InContact on April 22 for "System and method for identifying and utilizing agent working from home impact score" (Indian Inventors)

ALEXANDRIA, Va., June 6 -- United States Patent no. 12,282,879, issued on April 22, was assigned to InContact Inc. (Salt Lake City).

"System and method for identifying and utilizing agent working from home impact score" was invented by Atish Sharma (Pune, India), Salil Dhawan (Pune, India) and Madhvi Sharma (Pune, India).

According to the abstract* released by the U.S. Patent & Trademark Office: "A computerized system and method may analyze data representing remotely connected computer systems, which may be for example used by agents as part of their activity and/or routine within a given system or organization, to assess and/or quantify critical factors that may impact the output and/or efficiency for a given agent or a plurality of agen...