US Patent Issued to HubSpot on April 8 for "System and method of managing channel agnostic messages in a multi-client customer platform" (Massachusetts Inventors)

ALEXANDRIA, Va., April 9 -- United States Patent no. 12,273,305, issued on April 8, was assigned to HubSpot Inc. (Cambridge, Mass.).

"System and method of managing channel agnostic messages in a multi-client customer platform" was invented by Vijay Vadlamani (Cambridge, Mass.), Antoinette Hocbo (Cambridge, Mass.), Harminder Singh (Reading, Mass.) and Nathaniel Dempkowski (Cambridge, Mass.).

According to the abstract* released by the U.S. Patent & Trademark Office: "Techniques are provided for implementing omnichannel messaging. A set of application programming interfaces are utilized to create a set of channels connected to services of a customer platform. A channel is defined to specify how the channel is to interact with a service of th...