ALEXANDRIA, Va., Jan. 20 -- United States Patent no. 12,530,385, issued on Jan. 20, was assigned to Hewlett-Packard Development Co. LP (Spring, Texas).
"Providing troubleshooting solutions" was invented by Ayush Garg (Bangalore, India), Himanshu Tiwari (Bangalore, India), Shameed Sait M A (Bangalore, India) and Niranjan Damera Venkata (Chennai, India).
According to the abstract* released by the U.S. Patent & Trademark Office: "System for providing troubleshooting solutions for an electronic device is described. The system includes a query engine, that may receive a troubleshoot query from a user of the electronic device. The troubleshoot query indicates a device model of the electronic device and an issue with the electronic device. Furth...