ALEXANDRIA, Va., April 2 -- United States Patent no. 12,265,610, issued on April 1, was assigned to Hewlett-Packard Development Co. LP (Spring, Texas).
"Telemetry data" was invented by Daniel Cameron Ellam (Bristol, Great Britain), Adrian John Baldwin (Bristol, Great Britain) and Nelson Liang An Chang (Palo Alto, Calif.).
According to the abstract* released by the U.S. Patent & Trademark Office: "An apparatus and method is described comprising: classifying service ticket data relating to a service request into a service topic, wherein the service ticket data is obtained from the service request relating to a device; determining, for the service request, an extent to which the service topic matches a telemetry data class, wherein the telem...