US Patent Issued to GOOGLE on Sept. 2 for "Methods and apparatus for bypassing holds" (California Inventors)

ALEXANDRIA, Va., Sept. 3 -- United States Patent no. 12,407,776, issued on Sept. 2, was assigned to GOOGLE LLC (Mountain View, Calif.).

"Methods and apparatus for bypassing holds" was invented by Cassandra Xia (Atherton, Calif.) and Luis Carlos Cobo Rus (San Francisco).

According to the abstract* released by the U.S. Patent & Trademark Office: "Automated monitoring of a voice communication session, when the session is in an on hold status, to determine when the session is no longer in the on hold status. When it is determined that the session is no longer in the on hold status, user interface output is rendered that indicates that the on hold status of the session has ceased. In some implementations, an audio stream of the session can be ...