US Patent Issued to GOOGLE on June 3 for "Automatic navigation of an interactive voice response (IVR) tree on behalf of human user(s)" (American, Israeli Inventors)

ALEXANDRIA, Va., June 4 -- United States Patent no. 12,323,556, issued on June 3, was assigned to GOOGLE LLC (Mountain View, Calif.).

"Automatic navigation of an interactive voice response (IVR) tree on behalf of human user(s)" was invented by Yuval Baror (Mountain View, Calif.), Michael Andrew Goodman (Oakland, Calif.) and Yoav Tzur (Tel Aviv, Israel).

According to the abstract* released by the U.S. Patent & Trademark Office: "Implementations are directed to utilizing an assistant to automatically navigate an interactive voice response (IVR) tree to arrive at a target state during an assisted telephone call. The assistant can receive input to initiate the assisted telephone call, identify an entity to engage with, on behalf of the user, ...