US Patent Issued to Google on Dec. 30 for "System and method for automatically optimizing customer communication" (Swiss Inventors)

ALEXANDRIA, Va., Dec. 31 -- United States Patent no. 12,511,664, issued on Dec. 30, was assigned to Google LLC (Mountain View, Calif.).

"System and method for automatically optimizing customer communication" was invented by Dimitris Meretakis (Zurich, Switzerland), Zigmars Rasscevskis (Zurich, Switzerland), Vinsensius B. Vega S. Naryanto (Zurich, Switzerland), Tom Beyer (Zurich), Szabolcs Payrits (Zug, Switzerland), Martin Stolle (Zurich, Switzerland), Mark Steven Schadler (Zollikon, Switzerland), Jack Willow Waldron (Riehen, Switzerland) and Ali Galip Bayrak (Zurich).

According to the abstract* released by the U.S. Patent & Trademark Office: "The present disclosure provides a closed loop, self-learning system that automatically optimizes...