US Patent Issued to Genpact USA on April 22 for "Method and system for identifying actions to improve customer experience" (American, Indian Inventors)

ALEXANDRIA, Va., June 6 -- United States Patent no. 12,282,878, issued on April 22, was assigned to Genpact USA Inc. (New York).

"Method and system for identifying actions to improve customer experience" was invented by Dipanjan Das (Frisco, Texas), Rana Saha (Conshohocken, Pa.), Kumar Priyadarshi (Irving, Texas), Himanshu Shukla (Charlotte, N.C.) and Prakash Hariharan (Bangalore, India).

According to the abstract* released by the U.S. Patent & Trademark Office: "A method for automatically detecting and evaluating experience data associated with an experience journey to identify and adjust an action that is taken to improve customer experience is provided. In some embodiments, the method includes generating performance data associated wit...