US Patent Issued to Genesys Cloud Services on Sept. 23 for "Technologies for leveraging artificial intelligence for post-call actions in contact center systems" (Indian Inventors)

ALEXANDRIA, Va., Sept. 23 -- United States Patent no. 12,425,517, issued on Sept. 23, was assigned to Genesys Cloud Services Inc. (Menlo Park, Calif.).

"Technologies for leveraging artificial intelligence for post-call actions in contact center systems" was invented by HariVignesh Ramesh (Chennai, India), Jothiprasath Rajan (Chennai, India), Santhosh Kumar Karthikeyan (Chennai, India) and Sasidharan Dhandapani (Chennai, India).

According to the abstract* released by the U.S. Patent & Trademark Office: "A method of leveraging artificial intelligence for post-call actions in contact center systems according to an embodiment includes receiving, by a computing system, a transcript of a contact center interaction between a contact center agent...