US Patent Issued to Genesys Cloud Services on Sept. 16 for "Technologies for contact center agent incentivization via automated gamification" (California Inventors)

ALEXANDRIA, Va., Sept. 17 -- United States Patent no. 12,418,615, issued on Sept. 16, was assigned to Genesys Cloud Services Inc. (Menlo Park, Calif.).

"Technologies for contact center agent incentivization via automated gamification" was invented by Dan Stoops (Menlo Park, Calif.), Merijn te Booij (Menlo Park, Calif.) and Cliff Bell (Menlo Park, Calif.).

According to the abstract* released by the U.S. Patent & Trademark Office: "A method for contact center agent incentivization via automated gamification according to an embodiment includes transferring an interaction between a contact center agent and a user to an automated agent, prompting, by the automated agent, the user to reward the contact center agent based on the interaction betw...