ALEXANDRIA, Va., Sept. 17 -- United States Patent no. 12,417,259, issued on Sept. 16, was assigned to Genesys Cloud Services Inc. (Daly City, Calif.).
"System and method for finetuning automated sentiment analysis" was invented by Arnon Mazza (Tel-Aviv, Israel), Lev Haikin (Tel-Aviv, Israel), Eyal Orbach (Tel-Aviv, Israel) and Avraham Faizakof (Tel-Aviv, Israel).
According to the abstract* released by the U.S. Patent & Trademark Office: "A method and system for finetuning automated sentiment classification by at least one processor may include: receiving a first machine learning (ML) model M0, pretrained to perform automated sentiment classification of utterances, based on a first annotated training dataset; associating one or more instan...