US Patent Issued to Genesys Cloud Services on May 27 for "Technologies for agent interaction analysis using artificial intelligence" (Indian Inventors)

ALEXANDRIA, Va., June 17 -- United States Patent no. 12,316,807, issued on May 27, was assigned to Genesys Cloud Services Inc. (Menlo Park, Calif.).

"Technologies for agent interaction analysis using artificial intelligence" was invented by Roopchand Kuppulal (Chennai, India), Manivannan Periasamy (Chennai, India), Vignesh Seramannar (Chennai, India), Nivedha D (Chennai, India), Venkat Raman Sankar (Chennai, India), Pon Karthika Rajapandian (Chennai, India), Monisha Padmavathi Ragavan (Chennai, India), Mohamed Uvaiz Anwar Batcha (Chennai, India) and Ayyanar Veerapandian (Chennai, India).

According to the abstract* released by the U.S. Patent & Trademark Office: "A method for agent interaction analysis using artificial intelligence accordi...