US Patent Issued to Genesys Cloud Services on May 27 for "Systems and methods for conducting an automated dialogue" (Indiana Inventor)

ALEXANDRIA, Va., June 17 -- United States Patent no. 12,314,789, issued on May 27, was assigned to Genesys Cloud Services Inc. (Menlo Park, Calif.).

"Systems and methods for conducting an automated dialogue" was invented by Felix Immanuel Wyss (Indianapolis).

According to the abstract* released by the U.S. Patent & Trademark Office: "A method for conducting an automated dialogue between an inbound automated voice resource (IAVR) and an outbound automated voice resource (OAVR) during a voice communication session. The IAVR receives an initiation of the session from the OAVR and transmits a speech communication to the OAVR during the session, wherein a digital watermark is embedded in the speech communication. The OAVR identifies the digita...