US Patent Issued to Genesys Cloud Services on July 8 for "Inverse text normalization of contact center communications" (Israeli Inventors)

ALEXANDRIA, Va., July 9 -- United States Patent no. 12,353,831, issued on July 8, was assigned to Genesys Cloud Services Inc. (Menlo Park, Calif.).

"Inverse text normalization of contact center communications" was invented by Avraham Faizakof (Tel Aviv, Israel), Lev Haikin (Tel Aviv, Israel), Rotem Maoz (Tel Aviv, Israel), Eyal Orbach (Tel Aviv, Israel) and Nelly David (Tel Aviv, Israel).

According to the abstract* released by the U.S. Patent & Trademark Office: "A method for inverse text normalization of contact center communications according to an embodiment includes performing named entity recognition on text from a contact center communication to identify one or more entities in the text, normalizing each of the identified one or mor...