US Patent Issued to Genesys Cloud Services on July 1 for "System and method for classifying textual data blocks" (American, Israeli Inventors)

ALEXANDRIA, Va., July 3 -- United States Patent no. 12,346,364, issued on July 1, was assigned to Genesys Cloud Services Inc. (Menlo Park, Calif.).

"System and method for classifying textual data blocks" was invented by Joy Chen (Menlo Park, Calif.) and Igal Mazor (Tel-Aviv, Israel).

According to the abstract* released by the U.S. Patent & Trademark Office: "A method and a system of classifying textual data blocks are claimed. The method includes receiving at least one textual data block in an original version, including a plurality of textual data elements; performing a preprocessing procedure on the at least one textual data block in the original version, wherein the preprocessing procedure includes replacing the textual data elements c...