US Patent Issued to Genesys Cloud Services on Jan. 28 for "Technologies for automated process discovery in contact center systems" (Indian Inventors)

ALEXANDRIA, Va., Jan. 29 -- United States Patent no. 12,212,714, issued on Jan. 28, was assigned to Genesys Cloud Services Inc. (Menlo Park, Calif.).

"Technologies for automated process discovery in contact center systems" was invented by Archana Sekar (Chennai, India) and Ravikumar Gopal (Chennai, India).

According to the abstract* released by the U.S. Patent & Trademark Office: "A method for leveraging automated process discovery in a contact center system according to an embodiment includes determining, by a computing system and for each of a plurality of agent-client interactions, an context of an interaction between a corresponding contact center agent and a corresponding contact center client, capturing, by the computing system and ...