US Patent Issued to Genesys Cloud Services on Feb. 17 for "Dynamic content generation for contact center interactions using artificial intelligence" (Indian Inventors)

ALEXANDRIA, Va., Feb. 17 -- United States Patent no. 12,556,633, issued on Feb. 17, was assigned to Genesys Cloud Services Inc. (Menlo Park, Calif.).

"Dynamic content generation for contact center interactions using artificial intelligence" was invented by Diwahar Sundar (Chennai, India), Kavvya Jothibabu (Chennai, India), Satesh Kumar Hariharan (Chennai, India) and Vidhyasimhan Jayaraghavendran (Chennai, India).

According to the abstract* released by the U.S. Patent & Trademark Office: "A system for dynamic content generation for contact center interactions using artificial intelligence according to an embodiment includes determining, by a computing system and using an artificial intelligence model, an intent of an interaction between a ...