US Patent Issued to Fulcrum Management Solutions on Aug. 12 for "Adaptive theme extraction from communication data in a communication center environment" (Canadian Inventors)

ALEXANDRIA, Va., Aug. 12 -- United States Patent no. 12,387,041, issued on Aug. 12, was assigned to Fulcrum Management Solutions Ltd. (Rossland, Canada).

"Adaptive theme extraction from communication data in a communication center environment" was invented by Farhad Imani (Rossland, Canada) and Thomas John Procter (Rossland, Canada).

According to the abstract* released by the U.S. Patent & Trademark Office: "A system for theming is disclosed. A transformer receives a plurality of sampled thought objects and a prompt from a theming computer. The prompt is designed to provide context data, format requirements, and instructions for theme assignment. The plurality of thought objects comprises text present in data from communication environmen...