US Patent Issued to FMR on Oct. 21 for "Automated customer engagement prediction and classification" (Massachusetts, California Inventors)

ALEXANDRIA, Va., Oct. 28 -- United States Patent no. 12,450,622, issued on Oct. 21, was assigned to FMR LLC (Boston).

"Automated customer engagement prediction and classification" was invented by Siddharth Narayanan (Cambridge, Mass.), Amin Assareh (Boston) and Wenlu Yan (Poway, Calif.).

According to the abstract* released by the U.S. Patent & Trademark Office: "Methods and apparatuses are described for automated customer engagement prediction and classification. A server generates a feature vector comprising variables corresponding to historical user activity data for a user. The server encodes, for each feature vector, each variable in the feature vector into a corresponding weight-of-evidence value. The server transforms each encoded f...