US Patent Issued to FMR on Aug. 12 for "Method for conversation simulation" (Rhode Island, New York, Massachusetts Inventors)

ALEXANDRIA, Va., Aug. 12 -- United States Patent no. 12,387,616, issued on Aug. 12, was assigned to FMR LLC (Boston).

"Method for conversation simulation" was invented by Elizabeth Bowen (Andes, N.Y.), Dean Biele (Lowell, Mass.) and Sean Cawley (Providence, R.I.).

According to the abstract* released by the U.S. Patent & Trademark Office: "A method for customer service representative training via a conversation with a simulated customer includes: receiving a profile of a simulated customer; causing display of the profile of the simulated customer; generating a plurality of textual prompts associated with the simulated customer and based on the profile of the simulated customer; generating a plurality of audio prompts associated with the si...