ALEXANDRIA, Va., Aug. 12 -- United States Patent no. 12,387,729, issued on Aug. 12, was assigned to FMR LLC (Boston).
"Intelligent voice assistant" was invented by Vaishnavi Mysore Sridhar (Karnataka, India), Anupriya Gupta (Uttar Pradesh, India), Gunjan Narulkar (Karnataka, India), Ankur Jaiswal (Maharashtra, India), Suwetha Selvakumar (Tamil Nadu, India) and Mari Pavithra (Tamil Nadu, India).
According to the abstract* released by the U.S. Patent & Trademark Office: "A computer-implemented method is provided for recommending at least one pertinent electronic document for supporting a call between a customer and an agent. The method includes converting in real time content of the call between the customer and the agent from speech to dig...