US Patent Issued to Fidelity Information Services on Sept. 2 for "Systems and methods for finding historically similar incidents" (Wisconsin, Florida Inventors)

ALEXANDRIA, Va., Sept. 3 -- United States Patent no. 12,405,990, issued on Sept. 2, was assigned to Fidelity Information Services LLC (Jacksonville, Fla.).

"Systems and methods for finding historically similar incidents" was invented by John C. Platais (Menomonee Falls, Wis.) and Ranadhir Ghosh (St Johns, Fla.).

According to the abstract* released by the U.S. Patent & Trademark Office: "A method for finding historically similar incidents is disclosed. The method includes receiving a data object indicating an occurrence of a current incident associated with a configurable item, the data object including current incident metadata, the current incident metadata including a configurable item identifier (ID), a configurable item name, and a de...