US Patent Issued to FIDELITY INFORMATION SERVICES on Dec. 16 for "Systems and methods for intelligent ticket management and resolution" (Wisconsin, Florida Inventors)

ALEXANDRIA, Va., Dec. 16 -- United States Patent no. 12,499,393, issued on Dec. 16, was assigned to FIDELITY INFORMATION SERVICES LLC (Jacksonville, Fla.).

"Systems and methods for intelligent ticket management and resolution" was invented by Joel E Dake (Hubertus, Wis.), Damyn L Gessler (Madison, Wis.), Shane M Patzlsberger (Wauwatosa, Wis.), Shane W Strunk (St. Petersburg, Fla.) and Benjamin Wellmann (Boca Raton, Fla.).

According to the abstract* released by the U.S. Patent & Trademark Office: "Some aspects of the present disclosure are directed to computer-implemented systems and methods for efficient ticket resolution. The methods may include: receiving a request to resolve an issue; analyzing, via natural language processing, the lan...