US Patent Issued to Evernorth Strategic Development on Nov. 4 for "Machine learning models for automated processing of transcription database entries" (Illinois, New Jersey Inventors)

ALEXANDRIA, Va., Nov. 6 -- United States Patent no. 12,461,992, issued on Nov. 4, was assigned to Evernorth Strategic Development Inc. (St. Louis).

"Machine learning models for automated processing of transcription database entries" was invented by Akash Dwivedi (Chicago), Christopher R. Markson (Hawthorne, N.J.) and Pritesh J. Shah (Paramus, N.J.).

According to the abstract* released by the U.S. Patent & Trademark Office: "A computer system includes memory hardware configured to store a transcription database, a call database, and instructions. The transcription database includes multiple call transcription data entries. The call database includes multiple agent call log data entries. The computer system executes instructions including j...