US Patent Issued to Evernorth Strategic Development on March 25 for "Defection propensity model architecture with adaptive remediation" (Missouri Inventors)

ALEXANDRIA, Va., March 26 -- United States Patent no. 12,260,943, issued on March 25, was assigned to Evernorth Strategic Development Inc. (St. Louis).

"Defection propensity model architecture with adaptive remediation" was invented by Alexi E. Makarkin (Ballwin, Mo.), Jay Summers (St. Louis), Peter A. Rosomoff (Wildwood, Mo.), Christopher G. Bliss (St. Louis), Matthew A. Hardin (Louisiana, Mo.) and Xiaojian Wang (St. Louis).

According to the abstract* released by the U.S. Patent & Trademark Office: "A method for determining a defection probability includes receiving user data. The method also includes determining, from the user data, a set of features characterizing a likelihood of the user to change from the initial service channel to a...