US Patent Issued to EMC IP Holding on Aug. 12 for "Method and system to manage tech support interactions using dynamic notification platform" (Indian Inventors)

ALEXANDRIA, Va., Aug. 12 -- United States Patent no. 12,387,045, issued on Aug. 12, was assigned to EMC IP Holding Co. LLC (Hopkinton, Mass.).

"Method and system to manage tech support interactions using dynamic notification platform" was invented by Parminder Singh Sethi (Ludhiana, India), Akanksha Goel (Faridabad, India), Shelesh Chopra (Bangalore, India) and Priyansh Saxena (Bareilly, India).

According to the abstract* released by the U.S. Patent & Trademark Office: "In general, embodiments relate to a method for managing a technical support (TS) session on a technical support system. The embodiments include receiving TS correspondence from a client, wherein the TS correspondence is associated with the TS session, classifying the TS co...