US Patent Issued to ELM on Sept. 30 for "System and method for enhanced customer service through automated real-time FAQ generation from call center interactions" (Saudi Arabia Inventors)

ALEXANDRIA, Va., Sept. 30 -- United States Patent no. 12,431,139, issued on Sept. 30, was assigned to ELM (Riyadh, Saudi Arabia).

"System and method for enhanced customer service through automated real-time FAQ generation from call center interactions" was invented by Muhammad Saleh Saeed Alqurishi (Riyadh, Saudi Arabia), Anas Alhmoud (Riyadh, Saudi Arabia), Yasser Alomar (Riyadh, Saudi Arabia) and Riad Souissi (Riyadh, Saudi Arabia).

According to the abstract* released by the U.S. Patent & Trademark Office: "An automated system for generating Frequently Asked Questions (FAQs) from call center interactions includes a call center device for recording audio conversations between agents and customers, and a backend system. The backend system...