US Patent Issued to Dell Products on Sept. 23 for "System and method for generation of self-guided recovery procedures and suggestions" (American, Indian Inventors)

ALEXANDRIA, Va., Sept. 23 -- United States Patent no. 12,423,710, issued on Sept. 23, was assigned to Dell Products LP (Round Rock, Texas).

"System and method for generation of self-guided recovery procedures and suggestions" was invented by Kapil Sampath (Cary, N.C.), Veenu Gupta (Milpitas, Calif.) and Rahul Deo Vishwakarma (Bangalore, India).

According to the abstract* released by the U.S. Patent & Trademark Office: "A self-guided troubleshooting guide generation method includes: receiving a first assistance request from the user; in response to receiving the first assistance request, scanning a first user interface (UI) through which the first assistance request is transmitted and extracting text from the first UI; parsing the extracte...