US Patent Issued to Dell Products on Oct. 7 for "Interactive user assistance system with rich multimodal content experience" (British, Chinese, Indian Inventors)

ALEXANDRIA, Va., Oct. 8 -- United States Patent no. 12,436,995, issued on Oct. 7, was assigned to Dell Products LP (Round Rock, Texas).

"Interactive user assistance system with rich multimodal content experience" was invented by Min Gong (Shanghai), Zijia Wang (London) and Deepaganesh Paulraj (Bangalore, India).

According to the abstract* released by the U.S. Patent & Trademark Office: "Methods and systems for managing an interactive user assistance system that provides a rich multimodal content experience for a user are disclosed. In particular, hyperlinks may be included in responses generated for the user's questions to the system. These hyperlinks may take the user to one or more videos or video clips containing content that would ass...