US Patent Issued to Dell Products on May 27 for "Customer service ticket similarity determination using updated encoding model based on similarity feedback from user" (Brazilian Inventors)

ALEXANDRIA, Va., June 17 -- United States Patent no. 12,314,878, issued on May 27, was assigned to Dell Products LP (Round Rock, Texas).

"Customer service ticket similarity determination using updated encoding model based on similarity feedback from user" was invented by Norton Zamboni Junior (Porto Alegre, Brazil), Fagner Scheibel Reinaldo (Porto Alegre, Brazil), Aline Rodrigues da Cruz (Porto Alegre, Brazil), Vinicius Michel Gottin (Rio de Janeiro, Brazil), Romulo Teixeira de Abreu Pinho (Niteroi, Brazil) and Paulo Acassio Martins Oliveira (Porto Alegre, Brazil).

According to the abstract* released by the U.S. Patent & Trademark Office: "Techniques are provided for customer service ticket similarity determination using an updated encodi...