ALEXANDRIA, Va., June 18 -- United States Patent no. 12,328,414, issued on June 10, was assigned to Cyara Solutions Pty Ltd (Hawthorn, Australia).
"Monitoring and testing of web real-time communications (WebRTC) sessions" was invented by Geoff Willshire (Greenslopes, Australia) and Tony Dux (Chermside, Australia).
According to the abstract* released by the U.S. Patent & Trademark Office: "A system and method for monitoring, analyzing, and testing calls between computers of remotely working call center agents and callers in real-time. A real-time testing module implemented as a browser extension or a side-loaded application relays live call information and on-demand or periodic passive-test results to a test and dashboard server for analys...