US Patent Issued to Cyara Solutions on July 29 for "System and method for testing real-time communications between browsers and contact centers" (Australian Inventor)

ALEXANDRIA, Va., July 30 -- United States Patent no. 12,375,606, issued on July 29, was assigned to Cyara Solutions Pty Ltd (Brisbane, Australia).

"System and method for testing real-time communications between browsers and contact centers" was invented by Geoff Willshire (Greenslopes, Australia).

According to the abstract* released by the U.S. Patent & Trademark Office: "A system and method for bi-directional quality testing of web real-time communications (WebRTC) sessions. In an embodiment, the system and method comprise an operator network, cloud contact center, cloud contact center agent application, and a synthetic software agent comprised of agent automation software, injected API shim code, virtual audio devices, audio processing ...