US Patent Issued to Cyara Solutions on April 8 for "System and method for autogenerated synthetic operational customer satisfaction scoring and analysis" (American, Australian Inventors)

ALEXANDRIA, Va., April 9 -- United States Patent no. 12,271,916, issued on April 8, was assigned to Cyara Solutions Pty Ltd (Hawthorn, Australia).

"System and method for autogenerated synthetic operational customer satisfaction scoring and analysis" was invented by Alok Kulkarni (Glen Iris, Australia) and Linda Chen (San Carlos, Calif.).

According to the abstract* released by the U.S. Patent & Trademark Office: "A system and method for autogenerated synthetic operational customer satisfaction scoring and analysis, that generates synthetic calls for a first configuration of an enterprise's customer service infrastructure components, monitors the synthetic calls for a plurality of events that may represent infrastructure related operational...