ALEXANDRIA, Va., June 6 -- United States Patent no. 12,282,400, issued on April 22, was assigned to Cyara Solutions Pty Ltd. (Brisbane, Australia).
"System and method for contact center fault diagnostics" was invented by Mark Ryan (Phoenix) and Chris Ryan (Phoenix).
According to the abstract* released by the U.S. Patent & Trademark Office: "A system and methods for contact center fault diagnostics, comprising a diagnostic engine and test cases used for testing components and services in a contact center, designed to operate on a contact center with a specified test campaign, allowing a contact center's various services and systems to be tested either internally or externally in an automated fashion with specified testcases being used to s...