US Patent Issued to ConverseNowAI on June 24 for "Artificial intelligence (AI) order taking system enabling agents to make corrections via point of sale (POS) devices" (American, Indian Inventors)

ALEXANDRIA, Va., June 25 -- United States Patent no. 12,340,358, issued on June 24, was assigned to ConverseNowAI (Austin, Texas).

"Artificial intelligence (AI) order taking system enabling agents to make corrections via point of sale (POS) devices" was invented by Jon Dorch (Austin, Texas), Zubair Talib (Irvine, Calif.), Ruchi Bafna (Bengaluru, India), Akshaya Labh Kayastha (Karnataka, India), Yuganeshan Aj (Karnataka, India), Vinay Kumar Shukla (Austin, Texas) and Rahul Aggarwal (Austin, Texas).

According to the abstract* released by the U.S. Patent & Trademark Office: "A software agent, comprising a machine learning algorithm trained to engage in a conversation with a customer to take an order, receives an utterance from a customer. Th...