US Patent Issued to Cisco Technology on Jan. 27 for "Using chatbots to collect direct user feedback on application experience" (French, Swiss Inventors)

ALEXANDRIA, Va., Jan. 28 -- United States Patent no. 12,536,402, issued on Jan. 27, was assigned to Cisco Technology Inc. (San Jose, Calif.).

"Using chatbots to collect direct user feedback on application experience" was invented by Gregory Mermoud (Venthone, Switzerland), Jean-Philippe Vasseur (Saint Martin d'Uriage, France), Andrea Di Pietro (Frejus, France) and Pierre-Andre Savalle (Rueil-Malmaison, France).

According to the abstract* released by the U.S. Patent & Trademark Office: "In one embodiment, a device associates one or more performance metrics with a particular session of an online application. The device makes a determination that a user of the online application associated with the particular session should be queried for fe...