US Patent Issued to CISCO TECHNOLOGY on Jan. 27 for "Humanoid system for automated customer support" (North Carolina, Florida, Texas Inventors)

ALEXANDRIA, Va., Jan. 28 -- United States Patent no. 12,536,552, issued on Jan. 27, was assigned to CISCO TECHNOLOGY INC. (San Jose, Calif.).

"Humanoid system for automated customer support" was invented by David C. White Jr. (St. Petersburg, Fla.), Jay K. Johnston (Raleigh, N.C.), Magnus Mortensen (Cary, N.C.), Christopher Shaun Roberts (Spring, Texas) and Kevin D. McCabe (Raleigh, N.C.).

According to the abstract* released by the U.S. Patent & Trademark Office: "A computer executed process for mimicking human dialog, referred to herein as a "humanoid" or "humanoid system," can be configured to provide automated customer support. The humanoid can identify a support issue for a customer, as well as a customer support campaign correspondin...