ALEXANDRIA, Va., Jan. 28 -- United States Patent no. 12,536,234, issued on Jan. 27, was assigned to CISCO TECHNOLOGY INC. (San Jose, Calif.).
"Auto-creation of autonomous technical support cases" was invented by Magnus Mortensen (Cary, N.C.), Kevin D. McCabe (Raleigh, N.C.), David C. White Jr. (Petersburg, Fla.) and Mohammed Hamzeh (Woluwe-Saint-Lambert, Belgium).
According to the abstract* released by the U.S. Patent & Trademark Office: "A technical support system identifies a plurality of technical support cases that were previously resolved and identifies related technical support cases of the plurality of technical support cases based on problem descriptions and resolution summaries associated with the plurality of technical support c...