US Patent Issued to Cisco Technology on Jan. 20 for "Obtaining and utilizing feedback for agent-assist systems" (Indian, American Inventors)

ALEXANDRIA, Va., Jan. 20 -- United States Patent no. 12,530,603, issued on Jan. 20, was assigned to Cisco Technology Inc. (San Jose, Calif.).

"Obtaining and utilizing feedback for agent-assist systems" was invented by Mohamed Gamal Mohamed Mahmoud (Santa Clara, Calif.), Elizabeth Hutton (San Francisco), Bhavana Bhasker (San Jose, Calif.), Muthu Kumaran Ponnambalam (Union City, Calif.), Puneet Shrivastava (Madhya Pradesh, India) and Duraikrishna Selvaraju (Karnataka, India).

According to the abstract* released by the U.S. Patent & Trademark Office: "Techniques for agent-assist systems to provide context-aware, subdocument-granularity recommended answers to agents that are attempting to answer queries of users. The agent-assist system may o...