US Patent Issued to Cisco Technology on Jan. 13 for "LLM-based agent as a back-office virtual network troubleshooting assistant" (French, Dutch, Swiss Inventors)

ALEXANDRIA, Va., Jan. 13 -- United States Patent no. 12,526,208, issued on Jan. 13, was assigned to Cisco Technology Inc. (San Jose, Calif.).

"LLM-based agent as a back-office virtual network troubleshooting assistant" was invented by Jean-Philippe Vasseur (Combloux, France), Eduard Schornig (Haarlem, Netherlands), Pierre-Andre Savalle (Rueil-Malmaison, France) and Gregory Mermoud (Venthone, Switzerland).

According to the abstract* released by the U.S. Patent & Trademark Office: "In one implementation, a device performs, using a using a large language model-based troubleshooting agent, troubleshooting of a plurality of issues in a network indicated by a plurality of support tickets opened by users of the network. The device aggregates, ba...