US Patent Issued to CHARLES SCHWAB & Co. on April 15 for "Machine-learning system for incoming call driver prediction" (Michigan Inventors)

ALEXANDRIA, Va., June 5 -- United States Patent no. 12,278,929, issued on April 15, was assigned to CHARLES SCHWAB & Co. INC. (San Francisco).

"Machine-learning system for incoming call driver prediction" was invented by Nafiseh Saberian (Ann Arbor, Mich.), Ravindra Reddy Tappeta Venkata (Novi, Mich.), Stephen Filios (Canton, Mich.), Logan Sommers Ahlstrom (Ann Arbor, Mich.) and Abhilash Krishnankutty Nair (Ann Arbor, Mich.).

According to the abstract* released by the U.S. Patent & Trademark Office: "A method includes selecting a customer of a company; constructing a digital footprint of the selected customer. The method includes inputting the digital footprint to an artificial intelligence (AI) engine. The method includes obtaining one o...