US Patent Issued to CenturyLink Intellectual Property on Oct. 14 for "Provisioning tool-call center-based automated interface with network switches for internet service diagnostics and provisioning" (Pennsylvania, Florida Inventors)

ALEXANDRIA, Va., Oct. 21 -- United States Patent no. 12,445,553, issued on Oct. 14, was assigned to CenturyLink Intellectual Property LLC (Denver).

"Provisioning tool-call center-based automated interface with network switches for internet service diagnostics and provisioning" was invented by Jaime D. Lemley (Apopka, Fla.) and Rob Preston (Mechanicsburg, Pa.).

According to the abstract* released by the U.S. Patent & Trademark Office: "Novel tools and techniques are provided for implementing call center-based automated interface with network switches for Internet service diagnostics and provisioning. In various embodiments, in response to receiving a request by a call center user to access an Internet service customer account, a computing ...