US Patent Issued to CenturyLink Intellectual Property on July 15 for "Service action guidance engine (SAGE)" (Florida Inventor)

ALEXANDRIA, Va., July 16 -- United States Patent no. 12,362,999, issued on July 15, was assigned to CenturyLink Intellectual Property LLC (Denver).

"Service action guidance engine (SAGE)" was invented by Jaime D. Lemley (Apopka, Fla.).

According to the abstract* released by the U.S. Patent & Trademark Office: "Novel tools and techniques are provided for implementing service diagnostics and provisioning via a service action guidance engine ("SAGE"). In various embodiments, SAGE may autonomously analyze data to identify any issues with provisioning one or more first services, among a plurality of services, to a first customer of a service provider. SAGE may autonomously identify one or more first automation actions from a plurality of autom...