US Patent Issued to CenturyLink Intellectual Property on Aug. 5 for "Automate-automated interface between call center agents and network orchestration systems via application programming interfaces (APIs)" (Florida, Pennsylvania Inventors)

Posted On: 2025-08-06

ALEXANDRIA, Va., Aug. 6 -- United States Patent no. 12,381,974, issued on Aug. 5, was assigned to CenturyLink Intellectual Property LLC (Denver).

"Automate-automated interface between call center agents and network orchestration systems via application programming interfaces (APIs)" was invented by Jaime D. Lemley (Apopka, Fla.), Rob Preston (Mechanicsburg, Pa.) and Jeremy Lemley (Apopka, Fla.).

According to the abstract* released by the U.S. Patent & Trademark Office: "Novel tools and techniques are provided for implementing call center-based automated interface between call center agents and network orchestration systems, in some cases, via application programming interfaces ("APIs"). In various embodiments, an automated services platfo...

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US Patent Issued to CenturyLink Intellectual Property on Aug. 5 for "Automate-automated interface between call center agents and network orchestration systems via application programming interfaces (APIs)" (Florida, Pennsylvania Inventors)