US Patent Issued to Caterpillar on July 15 for "Resolving an issue experienced by a particular device using natural language input" (Illinois Inventors)

ALEXANDRIA, Va., July 16 -- United States Patent no. 12,361,838, issued on July 15, was assigned to Caterpillar Inc. (Peoria, Ill.).

"Resolving an issue experienced by a particular device using natural language input" was invented by Taylor Jensen (Chicago), Fiona J. O'Laughlin (East Peoria, Ill.), Diana E. Huerta (Chicago), Christopher M. Burkard (Dunlap, Ill.), Christopher Ha (Champaign, Ill.), David Jason McIntyre (Peoria, Ill.) and Torsten Van Wassenhove (Edwards, Ill.).

According to the abstract* released by the U.S. Patent & Trademark Office: "The system receives an input indicating a device and an indication of an issue associated with the device and a natural language input describing a troubleshooting procedure performed to resol...