US Patent Issued to Caterpillar on Jan. 13 for "Resolving an issue experienced by a particular device without using a troubleshooting guide directed at the particular device" (Illinois Inventors)

ALEXANDRIA, Va., Jan. 13 -- United States Patent no. 12,524,286, issued on Jan. 13, was assigned to Caterpillar Inc. (Peoria, Ill.).

"Resolving an issue experienced by a particular device without using a troubleshooting guide directed at the particular device" was invented by Taylor Jensen (Chicago), Fiona J. O'Laughlin (East Peoria, Ill.), Diana E. Huerta (Chicago), Christopher M. Burkard (Dunlap, Ill.), Christopher Ha (Champaign, Ill.), David Jason McIntyre (Peoria, Ill.) and Torsten Van Wassenhove (Edwards, Ill.).

According to the abstract* released by the U.S. Patent & Trademark Office: "The system obtains an indication of multiple troubleshooting guides associated with a first issue experienced by a first device and device informatio...