ALEXANDRIA, Va., Nov. 18 -- United States Patent no. 12,475,382, issued on Nov. 18, was assigned to Capital One Services LLC (McLean, Va.).
"Automated inquiry analysis" was invented by Elizabeth Furlan (Plano, Texas), Chih-Hsiang Chow (Plano, Texas) and Steven Dang (Plano, Texas).
According to the abstract* released by the U.S. Patent & Trademark Office: "An inquiry analysis system and method are disclosed. An inquiry analysis system includes a computer configured to receive an electronic communication from a user, the electronic communication comprising an inquiry associated with an article of interest. The inquiry analysis system determines one or more measures including a first result of a first trained model based on one or more conte...